Return and Exchange Policy
All warranty returns are automatically undertaken as a product defect, However, customers are responsible for shipping it back to 16030 Kaplan Ave. City of Industry, CA. 91744. Once we receive your item, we will carefully inspect it and notify you that we have received your return item. If your return is deemed because of a manufacturer's defect, we will send a replacement and issue a refund for the return shipping.
However, if your return is due to comparative negligence, you will be billed a reasonable fee to repair the item plus shipping cost.
Turn around time
We will do our best to ship the replacement/substitution item within 1-2 days upon receipt of the defective item.
Change of Mind
In some cases, we understand you might change your mind about your purchase and want to return it. We will accept and receive the return request as long as it is in the original packaging and we will refund your money minus shipping fees and the 20% re-stocking fee.
Should you wish to return the item for such reason, please email us at firstname.lastname@example.org. Or call us toll free +1 626-348-9411 +1 (888) 340-8883, +1 (909) 438-0400 or +1 (866) 412-0160 (Customer Service).
Damaged Products Due To Misuse Of The Item
We will not accommodate a request to return on damaged products due to the end consumers misuse (if found true upon investigation).
International Return & Exchange
We do not accept international returns or exchanges, as well as international returns and exchanges of online purchases.
We only replace specific items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we shall email you of the instructions.
The probable duration of the exchange process will usually take 14 days after.
Once your return is received and carefully inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your requested refund.
If your request is approved, then your refund will be automatically processed, and proper credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Only regular priced items may be refunded, unluckily, sale items cannot be refunded.
All sales are final for all custom items. No exchange and no returns for custom items.
WHAT HAPPENS IF MY ORDER ARRIVE DAMAGED
ESS Photobooths will acknowledge damaged products up to 3 days after it has been received. If we do not receive any communication after 3 days, we will assume your package was received in good condition and we will not acknowledge any dispute.
Please inspect the packaging of the item(s) as soon as they arrive. If you notice any damage, please make a note of it when signing for delivery.
We take extreme care when packaging our products. We use bubble wraps, foam peanuts, foam sheets, packing paper, etc. If, for some reason, the box arrived damaged, we always advise our customers to inspect the product and take pictures of the box/packaging and the product itself. We will file a claim with the freight company and it is very important that you keep the product in it's original packaging. The freight company will pick up the product, inspect the damages, and will return the product to us.
Please send us the photos of the damaged products and packaging to firstname.lastname@example.org Or call us toll free +1 (888) 340-8883, +1 (909) 438-0400 or +1 (866) 412-0160 (Customer Service).
DAMAGED PRODUCT DUE TO SHIPPING:
Unfortunately, some items gets damaged due to shipping.
We ask that you report to ESS Customer Service the receipt of damage products with in 24 hours of delivery and DO NOT DISCARD THE DAMAGED ITEM AND ITS PACKAGING. If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we cannot accept the responsibility of the damages.
Once you notify us, ESS Customer Service will file a claim with the shipper. Claims typically takes 8-10 business days to process. PLEASE DO NOT DISCARD THE DAMAGED ITEM AND ITS PACKAGING. Typically, the shipper will be dispatched to pick up the damaged items in it’s original packaging for inspection. We will need your help in making it available for pickup on the scheduled date and time.
In most cases, we are able to replace the damaged item at no cost to you as soon as the damaged item has been picked up with the original packaging. However, outcome of the claim may result in a charge for the replacement items. Replacement items are subject to availability.
Please take photos displaying all four corners of the original packaging (box) and the damaged item and email the photos to our Customer Service Team at email@example.com with your order number as the subject.
Event Specialty Store Customer Service will contact you to resolve the issue.